Refund Policy

Effective Date: 27 Nov 2024

We strive to provide our customers with high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we have outlined our refund policy below to ensure a smooth and fair refund process.

1. Eligibility for Refunds: To be eligible for a refund, the following conditions must be met:

• The product must be eligible for return based on the criteria outlined in our Return Policy.
• The return must be initiated within the specified timeframe mentioned in our Return Policy (14 days of purchase).
• The product must be in its original condition, unused, and undamaged, with all original tags, packaging, and accessories intact.
• Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Return Authorization: Before returning a product for a refund, you must obtain a Return Authorization (RA) from our customer service team. RA requests can be made by contacting our customer support via email, phone, or the designated contact form on our Website. Please provide your order details and a description of the reason for the return. Our customer service team will guide you through the return process and provide you with the necessary instructions and return address.

3. Return Shipping Costs: Customers are responsible for the shipping costs associated with returning the product, unless otherwise specified in our Return Policy or in cases where the return is due to a defective or damaged product. We recommend using a trackable shipping method and retaining the shipping receipt as proof of return, as we cannot be held responsible for lost or undelivered return shipments.

4. Condition of the Returned Product: To be eligible for a refund, the returned product must be in its original condition, unused, and undamaged. All original tags, packaging, and accessories must be intact. Any signs of use, wear and tear, or damage caused by the customer may result in a partial refund or refusal of the refund request.

5. Refund Methods: Refunds will be processed using the original payment method used for the purchase. If the original payment method is unavailable, we may offer alternative refund methods at our discretion. Please note that refund processing times may vary depending on your payment provider.

6. Refund Timeframe: We understand the importance of timely refunds. We aim to process refunds within 7 business days upon receiving the returned product. However, please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

7. Partial Refunds: In some cases, partial refunds may be granted. This includes situations where the returned product is not in its original condition, or if certain accessories or components are missing. The amount of the partial refund will be determined based on the condition of the returned product and any associated costs incurred by us.

8. Non-Refundable: Items Certain items may not be eligible for a refund. This includes but is not limited to:

• Digital downloads or software products that have been accessed or downloaded.
• Gift cards or vouchers.
• Personalized or customized products that have been specially made to order.
• Perishable goods, such as food items or flowers.

9. Shipping and Handling Fees: Shipping and handling fees associated with the original purchase are non-refundable, unless the return is due to our error or a defective or damaged product. In such cases, we will reimburse the original shipping and handling fees paid by the customer.

10. Store Credit: In some cases, we may offer store credit as an alternative to a refund. Store credit can be used towards future purchases on our Website. The amount of store credit will be equivalent to the refund amount.

11. Refunds for Promotional or Sale Items: Refunds for promotional or sale items will be granted based on the discounted price paid at the time of purchase, not the original full price. If the item was purchased as part of a bundle or package deal, the refund amount will be calculated based on the proportional value of the item within the bundle.

12. Refunds for Gift Orders: If you received the product as a gift and would like to request a refund, we offer the option of a refund in the form of store credit. To be eligible for a gift order refund, you must comply with our Return Policy and provide proof of purchase, such as the order number or the gift receipt. Once the return is processed, store credit will be issued to the gift recipient for the value of the returned product.

13. Communication Regarding Refunds: We understand the importance of clear communication throughout the refund process. Once your refund request is received, we will promptly acknowledge your request and provide you with updates on the status of your refund. We may contact you via email or phone to gather additional information or to notify you of any issues or delays that may arise during the refund process.

14. Policy Updates: We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes or updates to the policy will be posted on our Website, and the revised policy will be effective immediately upon posting. We encourage you to review our Refund Policy periodically to stay informed about any changes that may affect your rights and obligations.

15. Contact Us If you have any questions, concerns, or require assistance regarding our Refund Policy or the refund process, please contact our customer support team. Our dedicated team is available to address your inquiries and provide any necessary guidance to ensure a smooth and satisfactory resolution.

16. We value your satisfaction as a customer, and we strive to provide transparent and fair refund processes. Our Refund Policy is designed to protect the rights of both the customer and our business. By making a purchase on our Website, you acknowledge and agree to comply with the terms and conditions outlined in this Refund Policy.