Shipping Policy

Effective Date: 27 Nov 2024

We are committed to providing you with a seamless shopping experience, including prompt and reliable shipping services. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from our website.

1. Shipping Methods and Carriers: We offer a variety of shipping methods to accommodate your needs. The available shipping options will be displayed during the checkout process, and you can select the desired method based on your preferences and delivery requirements. Our shipping partners include reputable carriers, to ensure timely and secure delivery.

2. Shipping Zones: We strive to offer worldwide shipping to reach customers globally. However, there may be certain areas or countries where shipping services are limited or not available. If your shipping address falls within such an area, you will be notified during the checkout process. We apologize for any inconvenience this may cause.

3. Processing Time: After placing an order, we require a processing time to prepare your products for shipment. This includes order verification, quality control checks, packaging, and labeling. The processing time may vary depending on the specific product and its availability. Typically, orders are processed within 7 business days, excluding weekends and holidays. Please note that personalized or customized items may require additional processing time.

4. Shipment Tracking: To ensure transparency and convenience, we provide shipment tracking for all orders. Once your order has been shipped, you will receive a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment and to estimate the expected delivery date.

5. Estimated Delivery Time: The estimated delivery time is calculated based on various factors, including the shipping method selected, the destination, and the carrier’s transit times. The average Delivery Time is between 10 to 12 Days. Please note that the estimated delivery time is an approximation and not a guarantee. Factors beyond our control, such as customs clearance procedures or unforeseen delays, may affect the actual delivery date.

6. Customs and Duties: For international shipments, customs and import duties may be levied by the destination country’s customs authority. These additional charges are the responsibility of the customer and are not included in the product price or shipping cost. It is important to familiarize yourself with your country’s customs regulations and any applicable duties before placing an order. We are not responsible for any customs fees or delays caused by customs clearance processes.

7. Address Accuracy: To ensure the successful delivery of your order, please provide accurate and complete shipping information during the checkout process. We rely on the information provided by you, and we cannot be held responsible for delays or misdeliveries resulting from incorrect or incomplete addresses. Please double-check your shipping details before finalizing your order.

8. Delivery Attempts and Redelivery: Our shipping carriers will make reasonable attempts to deliver your package to the provided shipping address. If the carrier is unable to deliver the package during the initial attempt, they may reattempt delivery on subsequent days or hold the package for pickup at a local facility. It is the customer’s responsibility to track the shipment and make necessary arrangements to receive the package.

9. Undeliverable Packages: In the event that a package is deemed undeliverable due to reasons beyond our control, such as an incorrect address, refusal of delivery, or the recipient’s unavailability, the package may be returned to us. If this occurs, we will contact you to discuss the situation and the available options, which may include reshipment or refund. Please note that additional shipping fees may apply for reshipment attempts.

10. Shipping Insurance: To protect against loss or damage during transit, we offer shipping insurance for an additional fee. We highly recommend opting for shipping insurance to safeguard your purchase. If you choose not to purchase shipping insurance, we cannot be held liable for any loss, theft, or damage that occurs once the package is handed over to the shipping carrier.

11. Split Shipments: In some cases, your order may include multiple products that are sourced from different warehouses or suppliers. To expedite delivery and ensure that you receive your items as soon as possible, we may split your order into multiple shipments. You will be provided with separate tracking numbers for each shipment.

12. Order Cancellations or Modifications: Once an order has been placed, it enters our processing system and is quickly prepared for shipment. Therefore, order cancellations or modifications may only be possible within a limited timeframe. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the processing has begun.

13. Lost or Damaged Packages: In the unfortunate event that your package is lost or arrives in a damaged condition, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue. Please note that the resolution process may take time, as we must adhere to the carrier’s guidelines and procedures.

14. Policy Updates: We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes or updates to the policy will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review our Shipping Policy periodically to stay informed about any changes that may affect your shipping experience.

15. Contact Us If you have any questions, concerns, or require assistance regarding our Shipping Policy or the shipping process, please contact our customer support team. Our dedicated team is available to address your inquiries and provide any necessary guidance to ensure a smooth and satisfactory shipping experience.

We strive to provide reliable and efficient shipping services to deliver your products in a timely manner. However, please note that unforeseen circumstances may occasionally arise that are beyond our control. We appreciate your understanding and patience in such situations.

Thank you for choosing Dr Saab. We appreciate your business and look forward to serving you with exceptional products and services.